Co-designed with the Encompass MCP and patient groups in East Kent and supported by East Kent CCGs.  Drawing on Shrewd’s access to real time feeds from minor Injury units and A&Es, WaitLess is a mobile app that will help patients make an informed decision about where to get the best (and quickest) access to minor injuries care with the combined shortest waiting and travel time.

It uses geolocation and Google mapping to direct the user to the site identified in the fastest time. It is intended to mitigate the inappropriate attendance at A&E and can be used to distribute pressure around a health system. COBR are interested in its potential for use during a major incident.

WaitLess is a smartphone app that has been designed to help you to get the right treatment – fast.

WaitLess uses real-time updates and geo-location technology, to give you current waiting times at all of our A&E and minor injuries units in east Kent – drawn from the official NHS system.

This information is combined with up-to-the-minute travel time information, giving a ranking of the best places to aim for if you have a minor injury.

Currently the app provides waiting times at:

  • William Harvey Hospital, Ashford
  • Queen Elizabeth the Queen Mother Hospital, Margate
  • Kent and Canterbury Hospital, Canterbury
  • Buckland Hospital, Dover
  • Faversham Medical Practice MIU
  • Estuary View, Whitstable
  • Royal Victoria Hospital, Folkestone
  • Victoria Hospital, Deal.

We hope to be able to extend the service to other areas soon.

This is the first app of this kind in the UK – other apps use waiting time information but this is the first to combine with travel times, which we know can be unpredictable in Kent!

So if you’ve got a minor injury, don’t just head to the nearest A&E. Check the app first and WaitLess!

The WaitLess app has been developed by Transforming Systems and is free to download.