A just-in-time framework for providers that re-organises actions around the urgent care process, rather than by organisational hierarchy. Escalation pushes alerts to pre-designated teams when pressure changes and tracks the response in real time. This enables an instant view of how each system is responding to unplanned increases in demand and provides assurance to health system leaders. The actions can be tracked live and the aim is that you never have to write another escalation plan. You can model and game different scenarios within the system. It will be available within the Shrewd App.